Wi-Fi Issues

I'm having Wi-Fi issues. What should I do?

Wi-Fi issues can be caused by various factors, including signal interference, network configuration problems, or hardware issues. Here are steps you can take to troubleshoot and potentially resolve Wi-Fi problems:

Check Wi-Fi Signal Strength

Ensure that you are within a reasonable range of your Wi-Fi router. Walls and obstacles can weaken the signal. If possible, move closer to the router and see if the connection improves.

Restart Your Router

If you are working from home, power cycle your Wi-Fi router by turning it off, waiting for about 10-15 seconds, and then turning it back on. This can help resolve temporary issues.

Check Other Devices

Verify if other devices are experiencing similar Wi-Fi issues. If multiple devices are affected, the problem may be with the router or the internet service.

Check for Interference

Other electronic devices, such as cordless phones, microwave ovens, and Bluetooth devices, can interfere with Wi-Fi signals. Make sure your router is placed away from such devices and other electronic equipment.

Forget and Reconnect to Wi-Fi Network

On your device, forget the Wi-Fi network and then reconnect to it. This involves selecting the Wi-Fi network in your device's settings and choosing the option to forget or disconnect. Then, reconnect by entering the Wi-Fi password. Make sure that you have the Wi-Fi password before doing that.

Prefer using a cabled connection

Cabled connections are always faster and more stable than Wi-Fi. If possible, connect your computer to the router using an Ethernet cable.

If none of this helps, please reach out to our helpdesk for assistance.

Apply Windows Updates

Apply Windows Updates and restart your computer when complete.