VPN Issues

Why can I not connect to my VPN?

If you are unable to connect to your VPN (Virtual Private Network), there could be several reasons for the issue. Here are steps you can take to troubleshoot and potentially resolve the problem:

• Check if your computer is connected to the internet.
• Verify that the username and password you are using to connect to the VPN are correct. Ensure there are no typos or errors.
• Restart your computer.
• If possible, try connecting to the VPN from another device. This can help determine if the issue is specific to your computer or device.
• Make sure you are using the correct VPN settings as provided to you during initial setup. If you do not have those settings, please reach out to our helpdesk for assistance.
• Apply Windows Updates and restart your computer when complete.