Restoring deleted e-mails

When you delete an e-mail from Outlook, it will go to the Deleted Items folder. If you delete the item from this folder, or permanently delete an item (using Shift+Delete), it will go to a second-stage recycle bin that is not immediately visible. Items deleted that way are kept for up to 14 days. To access those items, you may try to use the Recover Deleted Items function in Outlook. But first, check if the item is present on the Deleted Items folder.

Confirm that the e-mail is actually missing

Because Outlook stores e-mails for a limited amount of time (up to one year), those e-mails may not show up. Use the search bar to find those e-mails, and when prompted, click on Find messages on server to search for items on the entire mailbox. If that doesn't work, try using Outlook on the Web.

Checking the Deleted Items folder

1. From Outlook, find the Deleted Items folder on the sidebar.
2. Look through the items or use the search bar at the top.

Checking the Recovered Deleted Items function

1. On the ribbon, select Folder.
2. Click on the Recover Deleted Items button.
3. Find the messages you would like to restore. To select multiple, hold Ctrl on your keyboard while you click on each message.
4. Make sure that Restore Selected Items is selected, then click OK.

If those steps didn't help, please reach out to our helpdesk: Getting Support.