E-mail Synchronization Issues

If you are not getting e-mail on your computer or your mobile device, please try the suggestions below.

Check your internet connection

Ensure that your computer has a stable and active internet connection. Outlook relies on internet connectivity to sync emails and other data. Follow the instructions here to check on your internet connection status.

On your phone, try enabling airplane mode, waiting for a few seconds, then disabling airplane mode, or restarting the phone.

Restart Outlook

Close Outlook completely and then reopen it. Sometimes, a simple restart can resolve syncing issues.

Verify Account Settings

Check if Outlook displays a Need Password message, or if there are any windows open requiring you to log in. From time to time, Outlook requires you to re-validate your credentials. Close Outlook, open it again, and enter your password or approve the MFA prompts if required.

Check your mailbox quota

If your mailbox is full or has reached its storage limit, it may affect syncing. Clear some space or contact us to increase your mailbox quota. When your quota is full, you will still be able to receive messages, but won't be able to send. Mailboxes are generally limited to 50GB.

Restart your computer or Sign out

Try restarting your computer. From the Start Menu, click on the Power Button, then Restart. If you are on a remote session, click on your Avatar, then Sign out.

If none of this helps, please reach out to our helpdesk.