Login Issues

I'm getting an error saying that my Windows account (domain account) is locked out or disabled. What should I do?

Your account will be locked out after three unsuccessful log-in attempts.

If you get an error saying that your account is either locked out or disabled when logging in, please reach out to our helpdesk for assistance.

I'm getting an error saying that the domain isn't available.

Check if your computer has a network connection. On the login screen, see if there are any warning signs on the network icon on the bottom right. If there are, check if the network cable is properly plugged in, or that WiFi is working. You may try restarting your computer as well.

If that doesn't help, please reach out to our helpdesk for assistance.

I'm getting an error saying that the trust relationship between the workstation and the domain failed.

As fixing this issue requires a server-side change, please reach out to our helpdesk for assistance.

My login is very slow. What should I do?

Check if your computer has a network connection. On the login screen, see if there are any warning signs on the network icon on the bottom right. If there are, check if the network cable is properly plugged in, or that WiFi is working. You may try restarting your computer as well.

If that doesn't help, please reach out to our helpdesk for assistance.

I'm not getting a MFA prompt in Duo or Microsoft Authenticator when trying to log in.

Check if your phone has a network connection. You may need to restart your phone. If you still do not get a prompt, please reach out to our helpdesk for assistance.